Privacy Policy
Commitment to Privacy
Safeguarding your privacy and upholding the confidentiality of your personal information are paramount principles guiding Circle Hearing’s operations. The conscientious collection, utilization, and disclosure of our clients’ personal health data form the cornerstone of our daily activities and your well-being. We are dedicated to providing exceptional care and service, which encompasses treating your personal information with the utmost respect. Every employee at Circle Hearing Inc. is required to adhere to our privacy commitment in handling personal information.
Utilization and Disclosure of Personal Information
The personal information we gather may include details such as your name, date of birth, address, health history, and records of your visits to Circle Hearing Inc., including any assistance and services received during those visits. We may use your personal information to:
Communicate with you, your family, your various healthcare providers (including your family physician and other healthcare professionals), and disclose personal health information to your employer, insurance company, or as per your instructions to maintain continuity of care and facilitate your treatment, support, and well-being (unless you specify otherwise).
Strategize, administer, and oversee our internal operations and conduct risk management activities.
Manage any entitled benefits.
Place orders for products through a supplier.
Undertake quality improvement initiatives (e.g., administering client satisfaction surveys).
Adhere to legal and regulatory mandates and fulfill other purposes permitted or mandated by law.
Rest assured, we solely use your personal health information for direct care or administrative purposes, and access to your personal health record is restricted. Circle Hearing Inc. retains client records and personal data in compliance with relevant statutes and privacy laws and occasionally utilizes data hosting and storage facilities situated outside of Canada (without compromising the security of your personal information). We rely on you to ensure the accuracy of our information. Under no circumstances do we trade patient lists or other personal information with external entities.
Clients may be requested to provide verbal or written consent to enable us to disclose specific information necessary for continuous care or to carry out certain procedures. When a client furnishes Circle Hearing Inc. with any personal health information, they are considered to have consented to Circle Hearing Inc. to (a) provide audiological assessments and/or treatment; (b) contact the referring physician; (c) in the event of a hearing aid prescription, contact the prescribing Audiologist; and (d) contact the client to offer information, services, and resources that may be beneficial or of interest to the client. We will seek your consent before utilizing the information for purposes beyond the scope of this published Privacy Statement and our Privacy Policy.
For Further Information, Feedback, or Complaints
Should you have any inquiries or apprehensions regarding our privacy and information protocols, please do not hesitate to contact us.